Terms of service

By using the Velora website or placing an order, you agree to the following terms:

1. Orders
Please provide accurate name, phone number, and delivery address when placing your order. Velora may contact you to confirm your order before dispatch.

2. Cash on Delivery
COD customers are expected to receive their parcels. Repeated refused or unsuccessful orders may result in COD restrictions on future orders.

3. Product & Size
Please check the product description and size chart carefully before ordering. Product colors may vary slightly depending on your screen.

4. Delivery
Delivery times may vary depending on location and courier circumstances. Once dispatched, delivery is handled by the selected courier service.

5. Returns & Exchanges
Due to hygiene reasons, lingerie products must be unused, unwashed, and in their original condition to qualify for an eligible return or exchange. Please refer to our Return & Exchange Policy for complete details.

6. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, contact us as soon as possible after delivery. We may request photos/videos to verify the issue.

7. Prices & Promotions
Prices, offers, and promotions may change without prior notice. Promotional offers may have their own terms and validity periods.

8. Website Content
All Velora logos, images, designs, text, and other website content are owned by or licensed to Velora and may not be used without permission.

9. Policy Changes
Velora reserves the right to update these Terms & Conditions when necessary. Changes will be effective once published on this page.

Contact Us

For questions regarding your order, sizing, delivery, or policies, please contact Velora through our available customer support channels.

Velora
Pakistan's Premium Lingerie Brand
Comfort that suits you & you'll love.