Frequently asked questions
FAQ's
How can I pay for my order?
How can I pay for my order?
We offer Cash on Delivery & bank transfers to make your Velora's shopping easy.
Do we ship orders nationwide?
Do we ship orders nationwide?
Yes, Velora ships to all cities across Pakistan.
How can I get a refund?
How can I get a refund?
Contact veloraapk.com@gmail.com or WhatsAp +92 370-7670483 for our refund process.
Do I have to pay for shipping charges when replacing a product?
Do I have to pay for shipping charges when replacing a product?
Yes, unless the replacement is due to an error or defect from Velora.
Can I return a product after 7 days?
Can I return a product after 7 days?
We accept returns within 7 days of delivery.
What will happen if my return request is not approved?
What will happen if my return request is not approved?
If a return doesn’t meet our policy conditions, the item will be shipped back to you without refund or exchange. Our team will explain the reason clearly.
I still can't find what I'm looking for.
I still can't find what I'm looking for.
No worries! Email us at veloraapk.com@gmail.com, call+92 370-7670483, or WhatsApp+92 370-7670483 — we’re always here to help.