Refund policy
Velora PK – Return & Refund Policy
At Velora PK, your comfort matters. That’s why we offer a 7 Days Money Back Guarantee on eligible orders.
7 Days Money Back Guarantee
Our money back guarantee applies only in the following cases:
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If you receive a wrong or unsuitable size
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If the product is damaged or defective
Requests must be made within 7 days of delivery.
Eligibility Conditions
To qualify for a return or refund:
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Product must be unworn, unused, and undamaged (except in case of damage upon arrival)
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All original tags and packaging must be intact
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Order ID must be provided
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Return Process
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Customer will dispatch the product back to Velora PK
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Once the product is received and inspected, the refund or exchange will be processed according to eligibility